After you have solidified your budget, decided on the size of the system you require and on the components that you would like to make up the system, you will need to ensure that you are comfortable with the people or company that is installing your system.
Choosing a the right solar installation company in the UK can mean the difference between a smooth, trouble-free installation and years of headaches and unanswered phone calls.
Take the time to ask a few questions before you sign on the dotted line and you won’t regret it.
IMPORTANT: Don’t feel pressured to sign up on the day of the quote, only dodgy companies employ this tactic.
What makes a good solar installation company in the UK?
- Informative sales processThe company should be open and transparent about the products that they install and about their own business. They should endeavour to educate you and help you choose the best solar system to meet your household’s needs, not just sell you the system that makes them the most money. Do not sign with anyone saying that you need to sign up that day, as it is most likely a con.
- Professional documentationAlthough this doesn’t necessarily mean that the installation will be of high quality, it means that solar company is serious and organised, a good sign. You should be presented with a professional looking quote showing all expenses plus the spec sheets for all components making up the system. On signing up, you should be sent an invoice and instructions on what will happen next.
- CommunicationThere’s nothing more frustrating than calling a company and never being able to get through to them, if this is the case during the quotation process, walk away fast. If they won’t pick up the phone when you’re trying to give them money, imagine how hard it will be to get hold of them if you have a warranty issue in the future.
- Professional installationThe installers should turn up on time and if not, call ahead to let you know. They should discuss with you the location of the solar panels and the inverter and confirm that you’re happy with this. On completion, they’ll show you their work, show you how the solar inverter works and explain what kind of production you’ll receive. The area should be left clean and tidy and all rubbish removed. Warranty and other documentation is generally sent by mail the following week.
- Who services your warranties?This is a crucial question you need to ask your installation company. Ask who will cover the cost of shipping an inverter or panel back to the manufacturer and fitting the replacement. If the company can’t answer this and it isn’t in their terms and conditions, walk away. Some dodgy solar installers make you have a yearly check up and if you miss this just once, it voids your installation warranty and they forgo any responsibility – don’t sign with companies like this, it’s unethical and most likely against the law.
- After sales serviceDoes the company follow up to make sure the system is producing as they said it would? They should do this within a couple of months of installation.
We have complied a helpful list of 28 questions for you to ask your solar installer. This list can easily be printed out and is accessible for you here.
Installers should be MCS certified.